Terms and Conditions

Last updated: 15, January 2026

These Terms and Conditions (“Terms”) govern your access to and use of the KleanPro Supplies website, including any purchases made through our online store. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the website.

1. About KleanPro Supplies

This website is operated by KleanPro Supplies, a UK-based supplier of professional cleaning products, established in 2023.

Business details:

• Legal entity: KleanPro Ltd

• Trading name: Kleanpro Supplies

• Trading address: 2 Belgic Square, Peterborough PE1 5XF, UK

• Email: Info@kleanprosupplies.co.uk

References to “we”, “us”, or “our” refer to both KleanPro Ltd and KleanPro Supplies.
References to “you”, “your”, or “customer” refer to the website user or purchaser.

2. Eligibility & Age Restriction

• This website is intended for use by individuals aged 18 years or over

• By using the website or placing an order, you confirm that you are at least 18

• Orders placed on behalf of a business must be made by an authorised representative

We do not knowingly permit use of this website by minors.

3. Use of the Website

You agree to use this website lawfully and responsibly.

You must NOT:

• Use the website for unlawful, fraudulent, or deceptive purposes

• Upload malicious code, viruses, or harmful software

• Attempt to bypass website security or access restricted systems

• Scrape, copy, or harvest data without permission

• Interfere with website performance or functionality

We reserve the right to suspend or terminate access where misuse is detected.

4. Account Registration

When creating an account through our website:

• You must provide accurate, current, and complete information

• You are responsible for maintaining the confidentiality of your login details

• You accept responsibility for all activity under your account

We may suspend or close accounts that breach these Terms or applicable law.

5. User-Generated Content (Reviews, Comments & Uploads)

Customers may submit:

• Product reviews

• Comments

• Images or other content (where enabled)

By submitting content, you confirm that:

• You own the content or have legal permission to submit it

• The content is truthful and not misleading

• The content does not infringe intellectual property rights

• The content is not offensive, defamatory, or unlawful

KleanPro Supplies reserves the right to:

• Moderate, edit, or remove content at our discretion

• Remove content that breaches these Terms guidelines

• Disable review functionality where abuse is detected

You grant us a non-exclusive, royalty-free licence to use submitted content for marketing, display, and website functionality.

6. Social Sharing & Third-Party Services

This website may include:

• Social media sharing buttons

• Embedded third-party content

• External links

We are not responsible for third-party platforms, content, or privacy practices. Use of third-party services is subject to their own terms.

7. Intellectual Property & Copyright

All content on this website is owned by or licensed to KleanPro Supplies and is protected under UK, EU, and international intellectual property laws.

This includes:

• Product descriptions and specifications

• Website text, layout, and design

• Images, graphics, logos, and branding

• Downloadable or digital materials

You may:

• View and use content for personal or internal business use

You may NOT:

• Copy, reproduce, distribute, or exploit content for commercial purposes

• Use trademarks or branding without written permission

Unauthorised use may result in legal action.

8. Product Information & Professional Use Disclaimer

• Our products are intended primarily for professional and commercial cleaning use

• Product descriptions are provided for guidance only

• Always follow manufacturer instructions, safety data sheets, and usage guidelines

KleanPro Supplies accepts no liability for misuse of products or failure to follow safety instructions.

9. Pricing, Orders & Payments

• Prices are displayed in GBP (£) and include VAT unless stated otherwise

• Orders are placed through WooCommerce checkout

• Payment must be received in full before dispatch

• We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud

Order confirmation does not constitute acceptance until dispatch.

10. Delivery

• Delivery times are estimates only and not guaranteed

• Delays may occur due to courier issues or circumstances beyond our control

• Risk passes to you upon delivery

11. Returns, Refunds & Consumer Rights

Nothing in these Terms affects your statutory rights under:

• Consumer Rights Act 2015

• Consumer Contracts Regulations 2013

• EU Consumer Rights Directive

Right to Cancel (Distance Selling)

• You have 14 days from receipt of goods to cancel your order

• You must notify us in writing(email or post – see details above) before returning goods

Return Conditions:

• Products must be unused, unopened, and in original packaging

• Certain products may be excluded for hygiene or safety reasons

• Return shipping costs are the customer’s responsibility unless goods are faulty

Refunds:

• Refunds are processed within 14 days of receiving returned goods

• Refunds are issued using the original payment method

Faulty or misdescribed goods are handled in accordance with consumer law.

12. Trade & B2B Customers

• Trade customers may be subject to different pricing, discounts, or terms

• B2B orders may not qualify for consumer cancellation rights

• Trade terms will be clearly stated at the point of sale or agreement

13. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses

• We do not guarantee uninterrupted website availability

• We are not liable for losses caused by events outside our reasonable control

Nothing limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded by law

14. Data Protection & Privacy

We process personal data in accordance with:

• UK GDPR

• EU GDPR

• Data Protection Act 2018

Please refer to our Privacy Policy for full details.

15. Cookies

This website uses cookies to ensure proper WooCommerce functionality and enhance user experience. By using the website, you consent to cookies in accordance with our Cookie Policy.

16. Termination & Suspension

We may suspend or terminate access to the website or accounts without notice where:

• These Terms are breached

• Fraudulent or unlawful activity is suspected

• Required for legal or security reasons

17. Changes to These Terms

• We may update these Terms at any time

• Notification of changes by email only

• Updates take effect once published on this page

• Continued use of the website constitutes acceptance of updated Terms(B2C & B2B)

18. Governing Law & Jurisdiction

• These Terms are governed by the laws of England and Wales

• UK courts shall have exclusive jurisdiction

EU consumer protections remain unaffected where applicable.

19. Contact Details

For questions regarding these Terms and Conditions, contact:

KleanPro Supplies
Email: Support@kleanprosupplies.co.uk
Postal Address: 2 Belgic Square, Peterborough PE1 5XF, UK
Online: Contact Form