Privacy Policy
Last Updated: 15, February 2026
1. Introduction
KleanPro Supplies/KleanPro Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with:
The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
The EU General Data Protection Regulation (where applicable)
By using our website kleanprosupplies.co.uk (“Website”) or purchasing our products and services, you agree to the practices described in this policy.
2. Who We Are
Data Controller:
KleanPro Supplies
Registered Address: 2Belgic Square, Peterborough, PE1 5XF, United Kingdom.
Email: dpo@kleanprosupplies.co.uk
Phone: 01733 601 010
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Identity Data
Full name
Company name
Job title
3.2 Contact Data
Billing address
Delivery address
Email address
Telephone number
3.3 Financial Data
Payment details (processed securely via third-party payment providers)
3.4 Transaction Data
Details about products purchased
Order history
Payment status
3.5 Technical Data
IP address
Browser type and version
Device type
Operating system
Website usage data
3.6 Marketing & Communications Data
Marketing preferences
Newsletter subscriptions
Customer feedback and reviews
4. How We Collect Your Data
We collect data when you:
Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Submit feedback or reviews
Browse our website (via cookies and analytics tools)
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity – To process and fulfil orders
Legal Obligation – To comply with tax and accounting regulations
Legitimate Interests – To improve services, prevent fraud, and manage operations
Consent – For marketing communications (you may withdraw consent at any time)
6. How We Use Your Personal Data
We use your data to:
Process and deliver orders
Manage payments and refunds
Communicate about orders and services
Provide customer support
Improve website functionality
Send marketing communications (if consented)
Comply with legal and regulatory requirements
We will never sell your personal data to third parties.
7. Sharing Your Data
We may share your data with:
Payment processors
Delivery and logistics providers
IT and website hosting providers
Professional advisers (accountants, legal advisers)
Regulatory authorities where legally required
All third parties are required to respect the security of your personal data and process it lawfully.
8. International Transfers
If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
UK International Data Transfer Agreements (IDTA)
Standard Contractual Clauses (SCCs)
Transfers to countries with adequacy decisions
9. Data Security
We implement appropriate technical and organisational measures, including:
SSL encryption
Secure payment gateways
Access controls
Regular security monitoring
Despite our efforts, no online transmission is completely secure.
10. Data Retention
We retain personal data only as long as necessary:
Order and financial records: up to 6 years (for HMRC compliance)
Marketing data: until consent is withdrawn
Customer service records: as reasonably necessary for support purposes
After retention periods expire, data is securely deleted or anonymised.
11. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
We may request proof of identity before fulfilling certain requests.
12. Cookies
We use cookies and similar technologies to:
Ensure website functionality
Analyse traffic
Improve user experience
Deliver relevant marketing
For full details, please see our Cookie Policy.
13. Marketing Communications
If you opt in to receive marketing communications:
You may unsubscribe at any time via the link in emails
Or contact us at support@kleanprosupplies.co.uk
We comply with the Privacy and Electronic Communications Regulations (PECR).
14. Children’s Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
